Teleserve (An Online Telecom Service Management System)

Teleserve (An Online Telecom Service Management System)

ABSTRACT:

The main idea to develop Teleserve is to take care of customer concerns such as providing applications for Connection, enquiries, bill entries and complaints. Teleserve Provides its customers a qualitative and reliable telecom services the current manual system is slow, laborious and error prone so there is need to computerize the same for quicker, efficient results and customer satisfaction. The main objective is to develop Teleserve is to take care of customer concerns such as providing applications for Connection, enquiries, bill entries and complaints

PROJECT OUTPUT VIDEO:

EXISTING SYSTEM:

The need to be connected is increasing to extents where the Inflow of connection requests exceeds which are handled manually. Hence computerization of application requests and customer complaints brings   better satisfaction and service oriented ness .Quicker processing of application would mean better business and more customers. Proper billing, timely payments and good customer feedback go a long way in identifying and succeeding a business and it future growth.

PROPOSED SYSTEM:

The main idea to develop Teleserve is to take care of customer concerns such as providing applications for Connection, enquiries, bill entries and complaints. Teleserve Provides its customers a qualitative and reliable telecom services the current manual system is slow, laborious and error prone so there is need to computerize the same for quicker, efficient results and customer satisfaction.

MODULES:

The Teleserve customer services project has been divided into four modules.

1) Applications.

• Application for New Phone Connection.
• Application for Phone Transfer.
• Application for Temporary Phone Connection.
• Application for Cancellation.

 2) Entries.

• Bill Entry
• Paid Bill Entry.
• Payment Bill Entry.
• Changed Number Entry

3)Enquiry

• Bill Enquiry.
• Paid Bill Enquiry.
• Changed Number Enquiry.
• Enquiry By Telephone Number.

 4) Complaints.

• Line Disturbance.
• Dead Phone.
• In Correct Billing.

MODULES DESCRIPTION:

1)APPLICATIONS:

If customer would like to take new telephone connection, he or she has to fill in an application form called “APPLICATION FOR NEW PHONE CONNECTION”  which includes name, address, purpose(residence/business/office), facility(local/std/isd), email_id.

For situations like if a customer shifts his residence from one place to another place they should inform to official concerned, so that further communication will be easy otherwise the phone connection will be disconnected.

2)ENTRIES:

This is an entry done by entry operator after tapping phone calls from a device. This is an entry done by entry operator when a customer pays a Bill. Some situation may occur like all phone numbers may change because of some problems. At that time new telephone number will be allocated for corresponding old phone number.

3)ENQUIRY:

This is an enquiry made by a customer to know what is the amount of his bill by showing his bill id or phone number. This is an enquiry made by a customer to know whether the bill is paid or not. This is an enquiry made by a customer to know new phone number by entering old phone number. This is an enquiry made by any customer to know the

details by giving his phone number.

4)COMPLAINTS:

If customer has any complaints, he can visit teleserve and register the compliant by specifying his phone number and name. According to complaints, those will be responded immediately.

• Line disturbance
• Phone dead
• Incorrect billing

SYSTEM REQUIREMENTS:

HARDWARE REQUIREMENTS:

• System : Pentium IV 2.4 GHz.
• Hard Disk : 40 GB.
• Floppy Drive : 44 Mb.
• Monitor : 15 VGA Colour.
• Mouse : Logitech
• Ram : 512 Mb.

SOFTWARE REQUIREMENTS:

• Operating system : Windows XP/7.
• Coding Language : net, C#.net
• Tool : Visual Studio 2010
• Database : SQL SERVER 2008